Certificate in Airfare and Ticketing -
The program is designed to provide students with the essential knowledge and skills to manage and sell air travel services effectively. This course covers key areas such as fare construction, ticketing systems, global distribution systems (GDS), reservation procedures, and international regulations. Students will learn how to calculate airfares, issue tickets, and handle customer inquiries with accuracy and professionalism. Upon completion, graduates will be well-prepared to pursue careers in travel agencies, airlines, and tour operators, ensuring seamless travel experiences for customers while adhering to industry standards.
Duties and Responsibilities in Airfares and Ticketing
- Fare Calculation: Accurately calculate and interpret domestic and international airfares, considering factors like routing, class of service, and seasonality.
- Ticket Issuance: Process and issue electronic and paper tickets using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
- Reservation Management: Handle flight bookings, changes, and cancellations, ensuring customers receive the best possible options and pricing.
- Customer Support: Provide assistance with booking inquiries, upgrades, seat selections, and special requests.
- Regulatory Compliance: Ensure that all ticketing transactions comply with airline policies, international regulations, and fare rules.
- Travel Documentation: Advise passengers on the necessary travel documents, such as visas, passports, and vaccinations, based on destination requirements.
- Group and Corporate Travel: Assist with group bookings, corporate travel, and special fare arrangements for businesses or large parties.
- Customer Relationship Management: Build and maintain strong relationships with clients, offering personalized services to enhance customer loyalty.
- Problem Resolution: Handle customer complaints or issues related to ticketing, offering solutions in accordance with company policies and customer satisfaction.
Requirements for entry
- Must be 18 years old
- KCSE Certificate
Duration
3 months
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