Certificate in Computerized Air Travel Operations -

Certificate-in-Computerized-Air-Travel-Operations at Mannara Institute of Aviation

The program provides students with the essential skills and knowledge needed to navigate and utilize modern computerized systems in the air travel industry. This course focuses on training students in the use of Global Distribution Systems (GDS) like Amadeus, Sabre, and Galileo, which are integral to airline reservations, ticketing, and booking management. The program covers areas such as flight reservations, ticketing procedures, fare calculation, and customer service using technology. Graduates of this course will be proficient in handling computerized operations within travel agencies, airlines, and tour companies, contributing to seamless and efficient air travel operations.

Duties and Responsibilities in Computerized Air Travel Operations
  • Flight Reservations: Use computerized systems (GDS) to manage flight bookings, make seat reservations, and issue tickets for passengers.
  • Ticketing and Fare Calculation: Calculate and issue electronic tickets, ensuring accurate pricing and compliance with airline fare rules and regulations.
  • Customer Service: Assist customers with booking inquiries, changes to travel plans, cancellations, and special requests, ensuring a high level of service.
  • System Updates: Ensure that reservation systems are updated with real-time flight schedules, pricing, and availability to maintain accuracy.
  • Managing Travel Documentation: Provide assistance with travel documents, such as visas, passports, and any required travel health documentation.
  • Handling Cancellations and Refunds: Process cancellations and refunds for tickets, following airline policies and ensuring that clients are informed of any changes.
  • Group and Corporate Travel: Organize group bookings and corporate travel, managing special requirements, large bookings, and complex itineraries.
  • Passenger Communication: Notify passengers of flight changes, delays, or cancellations through automated systems or direct communication.
  • Booking Modifications: Process changes to passenger bookings, including upgrading seats, changing flight dates, or modifying travel routes.
  • Documentation and Reporting: Maintain accurate records of all bookings, tickets issued, and changes made to itineraries for future reference or audit purposes.
  • Ensuring Compliance: Adhere to airline rules, industry standards, and regulatory requirements when handling booking systems and passenger data.
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Requirements for entry
  • Must be 18 years old
  • Foundation level; D plain
  • Management; Pass in Consultant level
  • Consultant level; Pass in Foundation level
Duration

  • 9 MONTHS (theory 2 terms and 1 term or 3 months industrial attachment for Foundation level

  • 4 MONTHS (theory 1 term and 1 term or 3 months industrial attachment  for Management  

  • 4 MONTHS (theory 1 term and 1 term or 3 months industrial attachment for Consultant level

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