Diploma or Certificate in Airport Operations -
The program offers students a comprehensive understanding of the essential activities that keep an airport running smoothly. This course covers key topics such as passenger services, baggage handling, ground operations, airport safety, and customer service. Students will learn how to manage airside and landside operations, including coordinating with airlines, government agencies, and other service providers to ensure operational efficiency. Upon completion, graduates will be equipped to pursue roles within the aviation industry, contributing to the seamless and safe operation of airports and ensuring a positive passenger experience.
Key duties of a Flight Dispatcher
- Passenger Services: Assist passengers with check-in, boarding, and flight inquiries, ensuring a smooth and efficient experience.
- Baggage Handling: Coordinate the loading, unloading, and transfer of baggage, ensuring it is correctly tagged and delivered to the right destination.
- Ground Operations: Manage ramp services, including marshalling aircraft, refueling, and ensuring timely departure and arrival of flights.
- Airside Safety: Ensure safety regulations are adhered to within airside operations, including monitoring runway and taxiway conditions, and implementing emergency protocols.
- Security Procedures: Oversee security procedures such as baggage screening, passenger screening, and ensuring compliance with airport security regulations.
- Coordination with Airlines: Work with airline staff to ensure on-time departures, resolve operational issues, and manage the boarding process.
- Emergency Response: Respond to any operational emergencies, such as delays, diversions, or accidents, ensuring quick and efficient resolutions.
- Customer Service: Provide excellent customer service to passengers, addressing complaints, providing information, and ensuring a positive travel experience.
- Documentation and Reporting: Maintain accurate records of all operational activities, including flight movements, passenger counts, and equipment maintenance logs.
- Aircraft Handling: Oversee the loading and unloading of aircraft, ensuring that cargo is handled according to safety and regulatory standards.
- Facilities Management: Ensure that airport facilities, including terminals and lounges, are properly maintained and meet passenger needs.
Requirements for entry
- Must be 18 years old
- Certificate: D Plain and Above
- Diploma: C- and above
Duration
Certificate : 1 year (theory 3 terms and 1 term or 3 months industrial attachment for Diploma)
Diploma: 2 years
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