Diploma in Passenger Ground Handling -

The Program designed to prepare students for frontline roles in airport and airline operations, focusing on the management of passenger services. The course covers areas such as check-in procedures, boarding, arrivals, baggage handling, customer service, and special assistance. Students are trained in communication skills, passenger documentation, airport systems, and aviation security protocols. This program enables graduates to deliver exceptional passenger experiences while ensuring compliance with airline and airport regulations.

Duties and Responsibilities in Passenger Ground Handling

Assisting passengers during check-in and boarding processes.

- Verifying travel documents, tickets, and identification.
- Providing support to passengers with special needs or mobility issues.
- Resolving customer inquiries, complaints, and irregular situations.
- Managing lost and found services and baggage claim assistance.
- Coordinating with airline crew, security, and ground teams.
- Ensuring compliance with aviation safety and security standards.
- Updating passenger information in airline systems.
- Supporting boarding gate operations and announcements.
- Promoting a positive and efficient travel experience for all passengers.

Requirements for entry

Must be 18 years old
KCSE Certificate

Duration

2 years

Certificate in Airport Operations

April 30, 2025 No Comments

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